JH
Jaco H
1 reviews | Active since Jan 2011
13 Apr 2019, 13:25
Increase in subscription
I just found out that Vidacom jas increased my monthly subscription and caller ID function by almost R 20 per month combined. Rediculous. Again, small print in the contract somewherwe. Really considering the customers? Very disappointing, but what can one do? I am bound by contract which they can do whatever with.
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Replies (2)
Vodacom's replyOfficial
13 Apr 2019, 20:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2019, 20:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2019, 09:09 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2019, 09:09
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Best regards,