LT
Lorraine T

1 reviews | Active since Jan 2020

28 Jan 2020, 10:33

Increase in monthly payment after end of contract.

My husband upgraded his cellphone contract at the same time as I did. He received an LG device as well as a VodPhone tablet. His payment was R1749.00 (estimate) a month. After the 2 years were up my contract went down but his increased by R100. Upon calling Vodacom customer care he was told it was the last month at that price. This occurred monthly. Every time he contacted them they said next month it will be cheaper. This month again it is R1800.00 and something. Upon phoning them again to query this he was told that he was given a special discounted price during the 2 year contract and therefore when the contract ended the price increased. I have never heard of such *******. In the 2 years you are paying off your device so how can it cost more once you have paid up the device. I honestly think I will try a different service provider now. Been with Vodacom for years but this is just insane.

0
Replies (1)
Vodacom
Vodacom's reply28 Jan 2020, 10:47
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team