MP
Maristi P

1 reviews | Active since Apr 2015

04 Apr 2015, 12:02

Increase in contract fee

I have three contracts with Vodacom and received messages informing me that they have transferred me to different contract plans and that I will have to pay more from next month onwards. I signed contracts for specific plans. Vodacom would not allow me to suddenly pay less, how can they suddenly expect of me to pay more? When I went to Vodacom Three Rivers to complain, they told me I either have to pay or cancel my contracts and pay the cancellation fees. Why did I have to sign an agreement if it can be broken so easily from one side?

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 12:04
Official
Hello maristip,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,