JL
Jeannick L

1 reviews | Active since Mar 2015

31 Mar 2015, 07:51

Increase in cell subscription during contract

I took on a 24 Smart XL contract last year whose monthly premiums were set at a specific rate. When I enquired at the Pavillion Vodacom store, I was advised that there would be no further fees , other than the original admin and sim fees to be paid and that it would simply be a matter of paying the normal set subscription. At no point was I made aware of the fact that this contract price could be increased.<br> <br> Upon receiving an SMS on the 30th March letting me know that the subscription rate would be going up intra-contract, I called the customer services department to be told that nothing could be done and that I would simply have to pay.<br> <br> I will make it my mission to dissuade all and sundry from dealing with Vodacom as they are , in my mind and in the mind of hundreds of others , an ********* company without integrity.<br> <br> I will be removing all my contract from Vodacom , business and private!

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2015, 11:38
Official
Hello JLangeveldt,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team