WM
Wilmare M

1 reviews | Active since Sept 2017

21 Sept 2017, 07:29

Increase debits with no notification

I have contracts with vodacom. They have been debiting me for two months in a row now.with increased debit from just over R500 to R1023.this is pathetic with no notification at all I don't even.know.what I'm paying for right now. This is also not the first time.it's happened. I want a call back so that they can explain their pathetic service.....

0
Replies (2)
Vodacom
Vodacom's reply21 Sept 2017, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Sept 2017, 15:17
Official

Good Day Wilmare Muller,

Thank you for taking the time to voice your concern.

Kindly note that this matter was addressed.

Regards

RO

Best regards,