ZB
Zakeeya B

1 reviews | Active since Dec 2014

07 May 2022, 21:38

Increase cost of contract without my permission

I upgraded my contract last year and had it transferred to my name (it was on my father's company's name). I opted for the Red VIP contract, which, without a phone, costs me around R1200 a month. I received an email today from Vodacom, citing a quotation that I apparently requested. I requested no quotation. However the amount of the quotation (R1799) is showing up as the amount I owe on the Vodacom app. Can someone please tell me what is going on?? I did not agree to this.

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Replies (1)
Vodacom
Vodacom's reply08 May 2022, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team