ER
Excelia R
1 reviews | Active since Jun 2022
12 Jun 2022, 09:19
Increase contract monthly fee without consent.
You increased my monthly contract fee and I would like to go back to my initial contact amount I’ve been paying as I did not ask the the additional top up amount you added. I’m not happy with this at all, when everything is going up and we trying to save you decide to increase contractual agreed amounts how?
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Replies (2)
Vodacom's replyOfficial
12 Jun 2022, 17:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2022, 17:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jun 2022, 11:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but, we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Cost increases are unavoidable across all industries, but, we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 11:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Cost increases are unavoidable across all industries, but, we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Cost increases are unavoidable across all industries, but, we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. You can select the link below to fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,