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Pieter T

1 reviews | Active since Mar 2025

26 Jun 2025, 10:22

Increase after take contract out

Take a contract from vodacom Not even 7 months later to increase more R100ni feel this is not fine when call them tel me to looks they websit if i dont know about this increase just see on my bank she hang up the phone rude bad serevice ever vodacom i think you can take you cintrack i dont want it

0
Replies (2)
Vodacom
Vodacom's reply26 Jun 2025, 12:22
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Jul 2025, 14:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, please note that we have done our utmost to keep the increase across our contracts as low as possible and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication.  Regards,  Consumer Website Team

Best regards,