1 reviews | Active since Jan 2015
Incorreect Cancellation
On 16th December 2017, I wrote a review on Hellopeter.com entitled "********** contract - Refund needed". Vodacom responded to this and cancelled my contract. The ********** contract ( ********** 299) was not cancelled, but rather my main contract with Vodacom ( ********** 098) was cancelled yesterday (19 December 2017). WELL DONE VODACOM!!! You guys cancelled the contract that I was considering upgrading, unfortunately you guys have now showed me how *********** the staff at Vodacom is that I would not do business with Vodacom again. However Vodacom now has to cancel the fradulant contract and process the refund for the last 2 invoices (as well as the current invoice) immediately, or else I have no chance but to report Vodacom to the POPI regulator for disclosing personal information to a third party as well as contacting ICASA for Vodacom causing more problems than resolving complaints
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
