SN
Sivashinee N

1 reviews | Active since Jan 2015

20 Dec 2017, 11:11

Incorreect Cancellation

On 16th December 2017, I wrote a review on Hellopeter.com entitled "********** contract - Refund needed". Vodacom responded to this and cancelled my contract. The ********** contract ( ********** 299) was not cancelled, but rather my main contract with Vodacom ( ********** 098) was cancelled yesterday (19 December 2017). WELL DONE VODACOM!!! You guys cancelled the contract that I was considering upgrading, unfortunately you guys have now showed me how *********** the staff at Vodacom is that I would not do business with Vodacom again. However Vodacom now has to cancel the fradulant contract and process the refund for the last 2 invoices (as well as the current invoice) immediately, or else I have no chance but to report Vodacom to the POPI regulator for disclosing personal information to a third party as well as contacting ICASA for Vodacom causing more problems than resolving complaints

0
Replies (1)
Vodacom
Vodacom's reply20 Dec 2017, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,