GA
G.K Anonymous
1 reviews | Active since Mar 2017
05 Oct 2017, 11:03
Incorrect/**** Billing
I was made to believe I am Signing a Top up Contract
I was debited a ridiculous amount of money while my account capped me "You have run out of data"
They next month I stopped using the device and I was still billed the exact same amount of money for "out of bundle rates" How can the out of bundle charge be exactly the same for 2 months?
Someone is ******** on my account and Vodacom Is paying along. This is the 3rd complaint I'm making against Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Oct 2017, 11:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2017, 11:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2017, 11:42Good Day Georginah Tsita
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF:***.
Regards
RO
Best regards,
Vodacom's reply02 Nov 2017, 11:42
Official
Good Day Georginah Tsita
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per REF:***.
Regards
RO
Best regards,