Incorrect/Over Billing

Item: Vodacom
Rating: 1
Author: Shivvondre A

I recently upgraded my contract with Vodacom. I took two honor 6a for R570. Now to my surprise i see that vodacom is overcharging me. Last month i had a bill of R1420 and this month it is R1530. How is that possible.On the bill there is a entertainment services of R700 and something.... Entertainment for what and for who This is unacceptable and day light *******. I dont want this contract anymore. So vodacom dont expect payment from me. You can even block this number i dont care.... Coz how the f do you rob people like this.... Very disappointed and dissatisfied

Helpful (0)

Replies (3)

Shivvondre A's updateReviewer Update

10 Apr 2024, 22:32

I want your agent who phoned me to get the voice recordings of where i agreed to pay almost tripple for a contract. Rest assured i will report this matter to ICASA

Shivvondre A's update10 Apr 2024, 22:32

Reviewer Update

I want your agent who phoned me to get the voice recordings of where i agreed to pay almost tripple for a contract. Rest assured i will report this matter to ICASA

Shivvondre A's updateReviewer Update

10 Apr 2024, 22:34

And National consumer commission

Shivvondre A's update10 Apr 2024, 22:34

Reviewer Update

And National consumer commission

Vodacom's replyOfficial

11 Apr 2024, 07:29

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Apr 2024, 07:29

Official

Best regards,

Incorrect/Over Billing

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