Incorrectly upgraded, double charged, account suspended, someone please help!

Item: Vodacom
Rating: 1
Author: Russell H

Someone at Vodacom please help!!!

A Vodacom consultant incorrectly upgraded my account at the Vodacom store in the VA waterfront in November when I asked if I was due for an upgrade. I was then double billed 6 months for the handset. Vodacom admitted that it was their fault and would collect the handset and reimburse me for the handset instalments and admin fee paid in store.

My account is now suspended with an additional amount of R19 000 due on my June invoice!

Lebo Makeng has been helping me with this and is now not answering my calls or emails as it has gone completely awry. **********

Please can someone help!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 May 2018, 11:09

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 May 2018, 11:09

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Russell H's updateReviewer Update

11 May 2018, 06:00

Dear Vodacom I was contacted and ensured that this would be resolved however I just received an invoice for R19000!!!!!!! PLEASE CAN SOMEONE CONTACT ME WHO CAN RESOLVE THE ISSUE!!!

Russell H's update11 May 2018, 06:00

Reviewer Update

Dear Vodacom I was contacted and ensured that this would be resolved however I just received an invoice for R19000!!!!!!! PLEASE CAN SOMEONE CONTACT ME WHO CAN RESOLVE THE ISSUE!!!