1 reviews | Active since Sept 2013
Incorrectly suspended and now have to wait 2 days
<p>I tried to phone this morning and got message account has been suspended. I then phoned customer care. They informed me that I reached credit limit which is bogus as I can see usage on vodacom for me and it's no where near limit. She then said she can't fix and had to log a service entry which will take 2 days. So I should sit for 2 days without phone for business due to their error. And they even confirmed account is always fully paid up. So over 45 minutes on the phone and no resolution. I apparently need to go into store as a cellular company has no number I can call to resolve this. Last person I spoke to was Sanele at 09:21. Shocked at the pathetic service! Vodacom should be ashamed</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
