RK
Richard K

1 reviews | Active since Sept 2013

28 Jul 2016, 07:22

Incorrectly suspended and now have to wait 2 days

<p>I tried to phone this morning and got message account has been suspended. I then phoned customer care. They informed me that I reached credit limit which is bogus as I can see usage on vodacom for me and it's no where near limit. She then said she can't fix and had to log a service entry which will take 2 days. So I should sit for 2 days without phone for business due to their error. And they even confirmed account is always fully paid up. So over 45 minutes on the phone and no resolution. I apparently need to go into store as a cellular company has no number I can call to resolve this. Last person I spoke to was Sanele at 09:21. Shocked at the pathetic service! Vodacom should be ashamed</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team