HM
Hester M
1 reviews | Active since Oct 2017
22 Aug 2024, 10:00
Incorrectly put on contract instead of month to month
Surprise surprise, vodacom messed up my stuff again. After they harassed me for 2 years to upgrade, even reverting to threatening me that my number will be cut off because the plan I was on historically didn’t exist anymore, they convinced me to take a month to month load of data and minutes. I specifically asked if this was a contract and if I can change it and cancel / upgrade at any time and was told I can. Now when I wanted to change it I was told it is a contract till 2025. This is after you harassed me to take this up, advertised it to me and I specifically asked. Now you want me to pay a fee to change it? This is unacceptable
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Replies (3)
Vodacom's replyOfficial
22 Aug 2024, 10:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2024, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HM
Hester M's updateReviewer Update
05 Oct 2024, 10:15Vodacom, why am I being charged and handed over to debt collectors when you have confirmed that this has been cancelled!
HM
Hester M's update05 Oct 2024, 10:15
Reviewer Update
Vodacom, why am I being charged and handed over to debt collectors when you have confirmed that this has been cancelled!
HM
Hester M's updateReviewer Update
04 Nov 2024, 10:05Hi Vodacom,
It has been a month now. Why is this still incorrect on the bureaus? You just closed the account but never fixed the default you incorrectly loaded against my name? And why am I still getting SMS’s that money is outstanding when you said you will rectify your mistake?
I would like proof that this is fixed please or I will be opening a case with the NCR.
It has been a month now. Why is this still incorrect on the bureaus? You just closed the account but never fixed the default you incorrectly loaded against my name? And why am I still getting SMS’s that money is outstanding when you said you will rectify your mistake?
I would like proof that this is fixed please or I will be opening a case with the NCR.
HM
Hester M's update04 Nov 2024, 10:05
Reviewer Update
Hi Vodacom,
It has been a month now. Why is this still incorrect on the bureaus? You just closed the account but never fixed the default you incorrectly loaded against my name? And why am I still getting SMS’s that money is outstanding when you said you will rectify your mistake?
I would like proof that this is fixed please or I will be opening a case with the NCR.
It has been a month now. Why is this still incorrect on the bureaus? You just closed the account but never fixed the default you incorrectly loaded against my name? And why am I still getting SMS’s that money is outstanding when you said you will rectify your mistake?
I would like proof that this is fixed please or I will be opening a case with the NCR.