Incorrectly Migrated
I hate coming to review sites things to get things done - but I have little choice. Early October I received a call saying I should migrate from Smart L to Smart L+ as it'd benefit me. I elected to migrate and was told that I could change my mind any time before month end.
A week later, I realised all accumulated minutes vanished with the migration and elected to cancel. I phoned the contact centre and they deleted the migration.
However, on the 31 October I received a 'Thanks for migrating' and quickly phone the customer care. They confirmed the migration WAS deleted but I needed to chat to cancellations. That's my issue ... every time I phone I get a 'high call volume' and don't have 15 minutes during the day to wait.
Please can we just go back to my standard Smart L contract!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Nov 2017, 06:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 06:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2017, 08:30Good Day Grant Robertson
Thank you for taking the time to voice your enquiry. Kindly note that feedback was emailed to your gmail address.
Regards
RO
Best regards,
Vodacom's reply02 Nov 2017, 08:30
Official
Good Day Grant Robertson
Thank you for taking the time to voice your enquiry. Kindly note that feedback was emailed to your gmail address.
Regards
RO
Best regards,
's updateReviewer Update
21 Nov 2017, 05:37Query not sorted out ; no longer replies to mails or Hellopeter.
's update21 Nov 2017, 05:37
Reviewer Update
Query not sorted out ; no longer replies to mails or Hellopeter.