Incorrectly handed over

My dad who is a pensioner had a contract with vodacom which ended last year October. 2020 Few weeks ago he received a call and sms from attorney informing him that the account is handed over. How can he be handed over and what is he charged for wereas the contract ended and no airtime nor data was given to him after the termination of the contract.

Can this be sorted ASAP before it is escalated to the Ombudsman, Vodacom you ******** people and messing with their name because of your error. Surely this now he had a bad listing because of your mess.

His contract obligation with vodacom ended last year 2020 and you still have the nerve to hand over his account for what reason?as he requested for the contract to be closed, he never received any statement nor phone call from Vodacom to inform him that he has an balance outstanding but you however decided to handover the account without notice. he is a pensioner for heavensake i dont even know how you even managed giving him a contract in the first place.

If this is not sorted out , I will submit a complaint to the Ombudsman as he is not going to pay the account handed over to HP ATTORNEYS REFERENCE ***, await for your response.