MN
MilF N
1 reviews | Active since Dec 2017
18 Sept 2025, 19:35
Incorrectly flagged as a non-payer
I have been incorrectly flagged by Vodacom as a non-payer after my modem contract ended, despite informing them that I would not be renewing. This is now negatively affecting my credit score. I have made several attempts to contact Vodacom for assistance but have received no support. I strongly advise against taking a contract with them.
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Replies (2)
Vodacom's replyOfficial
19 Sept 2025, 07:53 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply19 Sept 2025, 07:53
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
MN
MilF N's updateReviewer Update
02 Oct 2025, 11:51I just received a call from Vodacom, asking me to provide proof that I called them to cancel my contract. Seriously,how am I supposed to get a voice recording of a call that happened back in February or March?
The contract ended in March/April, yet they’re still claiming i did not pay for data I never received, because the contract had ended. Now, because of their incompetence, my credit record is being affected.
The contract ended in March/April, yet they’re still claiming i did not pay for data I never received, because the contract had ended. Now, because of their incompetence, my credit record is being affected.
MN
MilF N's update02 Oct 2025, 11:51
Reviewer Update
I just received a call from Vodacom, asking me to provide proof that I called them to cancel my contract. Seriously,how am I supposed to get a voice recording of a call that happened back in February or March?
The contract ended in March/April, yet they’re still claiming i did not pay for data I never received, because the contract had ended. Now, because of their incompetence, my credit record is being affected.
The contract ended in March/April, yet they’re still claiming i did not pay for data I never received, because the contract had ended. Now, because of their incompetence, my credit record is being affected.