TL
Terry-Anne Lazarus

1 reviews | Active since Aug 2016

08 Aug 2016, 13:32

Incorrectly Debited on Insurance

<p>i had a topup contract with Vodacom, once the contract had ended, i have been charged for 7 months for a contract that has is no longer valid, which is totals to R1106.00. I was on the phone for an hour for the right department explained the same story several times. Finally i was told to log a service request and someone will call me within 24 hours . Its been a week and no one has called me. I have been with vodacom for more than 5 years. The level of service is terrible</p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2016, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team