TM
Thato M
1 reviews | Active since Feb 2021
01 Mar 2021, 13:57
Incorrectly debited for months
I have logged a ticket for Vodacom to stop the contract and actually refund me for all the months I was being debited after I have requested them to cancel the contract and to stop debit but none of that was done, so Rendal from Vodacom never cameback to me with feedback for refund, how I do move forward with this
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Replies (2)
Vodacom's replyOfficial
01 Mar 2021, 14:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2021, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Mar 2021, 15:46Dear Thato Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The refund was requested and approved. As per previous communication, it can take up to 14 working days to be processed into your bank account. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2021, 15:46
Official
Dear Thato Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The refund was requested and approved. As per previous communication, it can take up to 14 working days to be processed into your bank account. Regards Vodacom Consumer Website Team
Best regards,