Incorrectly charged, and no call back from Management as promissed

I logged a complaint in December and eventually my query was escalated to the Contract retention division and a supervisor named Andries Mofekeng assisted me. I was promised that the error on my account would be rectified. Subsequently another unauthorized charged went off my account (over and above the monthly debit that is due at the end of the month). I have left countless messages for Andries to return my call and to resolve. I also contacted other supervisors but no one has assisted nor resolved anything.

Interestingly enough, this is my 4th attempt via Hellopeter - and vodacom has not ONCE contacted me to apologise or try to resolve the issue.

Vodacom simply doesn't care....

I can't wait to exit this contract, this is the worst customer experience I've ever had.