Incorrectly billed!!!!!!!!!!!!!!!!!!!!!!!!!1

Item: Vodacom
Rating: 1
Author: Nadia Janse van Rensburg

When my contract expires, I did not get any indication that it was ending. But I get phoned to get offered another contract. TO WHICH I STATE I AM HAPPY WITH MY CURRENT CONTRACT. Now I have to pay 3 times the amount that I normally paid before I get my correct billing. ABSOLUTELY awful customer service. You guys have no clue!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Nov 2019, 14:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Nov 2019, 14:13

Official

Best regards,

Vodacom's replyOfficial

15 Nov 2019, 13:35

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,

Vodacom's reply15 Nov 2019, 13:35

Official

Best regards,

Incorrectly billed!!!!!!!!!!!!!!!!!!!!!!!!!1

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