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Shani W
1 reviews | Active since Mar 2015
27 Nov 2019, 09:35
Incorrectly billed with someone else's account
Our company has been billed for another company's LTE account. Vodacom are in possession of the contract signed by the other company. I have been attempting, with no success (been referred to different people a number of times). I was sent yet another e-mail this morning from Janice Neeuwfan - ***. At first the number rang until it went into voicemail but now I am cut off as soon as it rings once. I have redialed at LEAST 30 times. I would like our account to be credited and the account to be moved to the correct company once and for all but NO-ONE seems able (or willing) to assist. A simple request that should be really simple to rectify.
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Vodacom's replyOfficial
27 Nov 2019, 11:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply27 Nov 2019, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Shani W's updateReviewer Update
02 Dec 2019, 17:10We will be receiving a refund but only in January 2020. This is unacceptable as we have been billed for a totally different company. I first enquired about this error on the 8th November - plenty of time to stop the debit at the end of November. I received a call today from an Agent who, when I explained the above to him, said that he is unable to assist as it is not his department. He said that he will refer my query to the Accounts Department, however, I have already e-mail them and received no response - yet again. We have never had an LTE device for our company and our Financial Manager is not at all happy that we have to wait so long to receive a refund.
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Shani W's update02 Dec 2019, 17:10
Reviewer Update
We will be receiving a refund but only in January 2020. This is unacceptable as we have been billed for a totally different company. I first enquired about this error on the 8th November - plenty of time to stop the debit at the end of November. I received a call today from an Agent who, when I explained the above to him, said that he is unable to assist as it is not his department. He said that he will refer my query to the Accounts Department, however, I have already e-mail them and received no response - yet again. We have never had an LTE device for our company and our Financial Manager is not at all happy that we have to wait so long to receive a refund.