Incorrectly Billed - No Resolution

<p>31 December 2016 my vodacom account has a CREDIT balance of R1742-53, January 2017 I wanted to upgrade, this became such a headache for me as the kept stating that my account is in arrears and I cannot upgrade if my account is in arrears!!!!!! After 5 days' telephone calls, trasferred from the one department to the other, my husband submitted a hello peter review and low and behold within 15 minutes all was resolved and my upgrade was done on the 12th of January. End of February my line was suspended (again stating i am in arears!!!!!!). Upon investigation the call centre agent on the 9th of March only noticed that my billing was not done correctly - I was billed twice because of the online upgrading done in January. Instead of my monthly bill of R1300, my invoice showed R2762-15 due. My line was unsuspended due to the fact that it was not my error and a service dispute was lodged (Ref: 1- ********** ********** ). Since the my line has been suspended twice and again this morning. I have received no feedback regarding the dispute. A credit Note of R528 was issued on my account instead of the R2000 inquestion. Since 10:43 I have been on the phone with vodacom to absolutely NO AVAIL. From one supervisor to another call centre agent - NO Help, no unsuspension, Nothing. My next payment is only due 30 April to the amount of R1317.49 - but I cannot make calls to my husband who is out of town at the moment and what is worse I cannot open my house gate which is operated on a sim card system.....</p> <p> </p> <p>Please Helo Peter - once again do you magic!!!!</p>