RS
Rishada S

1 reviews | Active since Apr 2011

08 May 2018, 13:31

Incorrectly billed for Vodafone Live Services - money making ****

I just checked my Vodacom March and April 2018 bill and noticed that I have been charged for a Vodafone Live Service, a ridiculous amount, I have contacted the Customer Care Centre and was advised that I had purchased a game, she then gave me the details, upon my own investigation onto the Vodafone Live Website I noticed that I was billed R10 each for 60 games and the date and time of these games being purchased was 26 February 2018 at 05:19am, which is totally ridiculous because at this time I am asleep together with my 2 small kids who cannot even access a phone, I have been billed almost R500 for this service and will not get reimbursed for this, I believe that this is an error for Vodacom's side and now I am paying for this error, this is now the 3rd instance where I am incorrectly billed for nonsense, in terms of TCF I have not been treated fairly, If I do not get reimbursed for this service which was incorrectly billed to my account, I will have no other choice but to contact News24 and other media platforms to make them aware of this ********** service, I have noted that their are numerous customers that have lodged a complaint on this very site regarding the same service...this is utterly appalling, I have been a customer of Vodacom for the past 13 years and would definitely consider another service provider. Terrible Service Vodacom

0
Replies (1)
Vodacom
Vodacom's reply08 May 2018, 13:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team