1 reviews | Active since Apr 2011
Incorrectly billed for Vodafone Live Services - money making ****
I just checked my Vodacom March and April 2018 bill and noticed that I have been charged for a Vodafone Live Service, a ridiculous amount, I have contacted the Customer Care Centre and was advised that I had purchased a game, she then gave me the details, upon my own investigation onto the Vodafone Live Website I noticed that I was billed R10 each for 60 games and the date and time of these games being purchased was 26 February 2018 at 05:19am, which is totally ridiculous because at this time I am asleep together with my 2 small kids who cannot even access a phone, I have been billed almost R500 for this service and will not get reimbursed for this, I believe that this is an error for Vodacom's side and now I am paying for this error, this is now the 3rd instance where I am incorrectly billed for nonsense, in terms of TCF I have not been treated fairly, If I do not get reimbursed for this service which was incorrectly billed to my account, I will have no other choice but to contact News24 and other media platforms to make them aware of this ********** service, I have noted that their are numerous customers that have lodged a complaint on this very site regarding the same service...this is utterly appalling, I have been a customer of Vodacom for the past 13 years and would definitely consider another service provider. Terrible Service Vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
