1 reviews | Active since Oct 2016

08 Jul 2016, 11:31

Incorrectly billed for out of bundle data charges!!!

<p>Today I decided to long onto My Vodacom and check my bill. To my surprise my bill is R3785 of which is normally R1100! ***! According to the customer care this is for out of bundle data usage! How is this even possible when I am on wifi the entire day and still purchase 3Gigs of data monthly. I am in utter shock! To make matters worse I am not able to view my invoice online! I was told I will be contacted in about 16 working days...but by then its too late to adjust the account. I have been with Vodacom for many years and have never paid a bill this high. This is ridiculous! Should I not have this resloved I will be forced to take this up legally! VODACOM get your act together! </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team