Incorrectly billed for out of bundle data charges!!!
<p>Today I decided to long onto My Vodacom and check my bill. To my surprise my bill is R3785 of which is normally R1100! ***! According to the customer care this is for out of bundle data usage! How is this even possible when I am on wifi the entire day and still purchase 3Gigs of data monthly. I am in utter shock! To make matters worse I am not able to view my invoice online! I was told I will be contacted in about 16 working days...but by then its too late to adjust the account. I have been with Vodacom for many years and have never paid a bill this high. This is ridiculous! Should I not have this resloved I will be forced to take this up legally! VODACOM get your act together! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
