WR
Werner R

1 reviews | Active since Nov 2012

05 Apr 2016, 14:04

Incorrectly billed for \Content Services\""

Hello<br> <br> We have been billed now for the past few months (from what I could gather) for extra content services for both my wife's and my phone contracts. Nowhere did we log into an app or site and click \Yes we accept these terms and conditions\" or click Accept to pay for these services. <br> <br> These \"services\" seem to go by various names \"Droidsboost\", FunMobi / Mobifun, WASPs etc. We would call the Vodacom call centre and cancel it but then the agent online simply said \"Oh you must have clicked on an Add or when you were searching for something on Google\". My wife went to Cresta shop and they couldn't show her where or how she actually subscribed. Cresta shop or call centre could provide no proof of us subscribing to these ****s.<br> <br> I did a search on this site HelloPeter.com and there are of plenty of these complaints.<br> <br> Now according to my knowledge of ICT Act of SA, Credit Act and now POPI - not you Vodacom or anyone else has the right to charge us for services we did not request. <br> <br> I also suspect you can easily resolve this matter but you must be getting something out of the deal as well?<br> So as far as I'm concerned this is blatant ***** and I want my money back.<br> <br> *******ion must fall!"

0
Replies (1)
Vodacom
Vodacom's reply06 Apr 2016, 06:55
Official
Hello raubenw,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team