Incorrectly Billed for 7 Months - No Refund!

Your rating of 1 star is already more than Vodacom deserves for how this issue has been handled. I'm STILL waiting for Simon (manager in Johannesburg) to send me a reference number after calling on Monday. I've spent nearly an hour on the phone trying to get this resolved and I'm being passed from agent to agent. I'll have to explain the situation yet AGAIN!! I upgraded last year and received a free Tablet with FREE 250mb per month for 24 months. This was charged for 7 Months from November 2016 to May 2017 and totals an amount of R210 which has not been discounted due to an error on VODACOMS side yet I'm the one out of pocket. Due to ALL this hassle and being messed around I'm also seeking compensation for this issue. What more must be done to get this resolved. Your company has admitted to the error so please make sure this gets corrected ASAP! When I need to pay you every month I DON'T give you the run around! If you're planning on just passing the buck like everyone else I've spoken to regarding this then please do not call me, get a colleague who can solve problems to assist me.

PS. Simon might need to go for additional training in order for him to gain an understanding of what a REAL MANAGER should be doing, empty promises is NOT part of the job requirements!

Annoyed Customer, Vandon du Preez