mM
mikiya M
1 reviews | Active since Jul 2012
03 Jan 2024, 10:09
Incorrectly billed
I renewed my Fibre contract for another 12 months on the 28th November 23 and I suppose to pay R 549.00 , to my huge surprise I was billed R699.00 month end December. I then thought it was an error it will be fixed. Today I checked my bank statement I have been billed R699.00 , this is unacceptable. I want my money credited into my bank account and billed correctly or cancel the contract as you're not honoring your part of the deal. Furthermore I also want to be credited the days where I didn't have internet last week. I don't want a credit into my vodacom account I WANT MY MONEY BACK. Ticket number SR***
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Replies (2)
Vodacom's replyOfficial
03 Jan 2024, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2024, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
mM
mikiya M's updateReviewer Update
04 Jan 2024, 10:38I have still not been refunded or do you want me to send you my bank statement. When you day I had connection every you talking nonsense. I was sent this text on the 1st Hi, Please be advised that we are currently experiencing Fibre downtime in SOWETO. This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom.
This was sent at 00.19 Dear Vodacom Fibre Client, please be advised that your Vodacom Fibre Link has been restored in the Soweto. If you still experience any inactivity, please proceed by turning your Fibre router off (for 30 seconds) and back on again to allow for a successful reboot. Further together. Vodacom Fibre Team.
This was sent at 00.19 Dear Vodacom Fibre Client, please be advised that your Vodacom Fibre Link has been restored in the Soweto. If you still experience any inactivity, please proceed by turning your Fibre router off (for 30 seconds) and back on again to allow for a successful reboot. Further together. Vodacom Fibre Team.
mM
mikiya M's update04 Jan 2024, 10:38
Reviewer Update
I have still not been refunded or do you want me to send you my bank statement. When you day I had connection every you talking nonsense. I was sent this text on the 1st Hi, Please be advised that we are currently experiencing Fibre downtime in SOWETO. This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom.
This was sent at 00.19 Dear Vodacom Fibre Client, please be advised that your Vodacom Fibre Link has been restored in the Soweto. If you still experience any inactivity, please proceed by turning your Fibre router off (for 30 seconds) and back on again to allow for a successful reboot. Further together. Vodacom Fibre Team.
This was sent at 00.19 Dear Vodacom Fibre Client, please be advised that your Vodacom Fibre Link has been restored in the Soweto. If you still experience any inactivity, please proceed by turning your Fibre router off (for 30 seconds) and back on again to allow for a successful reboot. Further together. Vodacom Fibre Team.