BS
Beverley S

1 reviews | Active since Nov 2013

27 Nov 2017, 13:09

Incorrectly billed after upgrade

I upgraded my contract on ********** 506 as i was due for an upgrade, i did the application online and no where online nor a call from someone stated that i will still pay for the old device until the old contract expires. I am now being billed for the old device and i dont think its fair as i was not made aware of this because if i was aware then i would have waited until the term completed then upgraded. Vodacom i want my money back for the two months that you have debited me for the device and fix your system so that i get billed correctly from December. I have had so many problems with you and i honestly dont think its funny how you treat your "So called customers".

Contact me on ********** 951

0
Replies (4)
Vodacom
Vodacom's reply27 Nov 2017, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

BS
Beverley S's update02 Dec 2017, 12:16
Reviewer Update
I am still waiting for someone to get back to me, when will this happen???
Vodacom
Vodacom's reply04 Dec 2017, 09:27
Official

Dear Beverley

Please be advised feedback has been sent to you via SMS.

Have a pleasant day further!

Regards,

RJ

Best regards,

BS
Beverley S's update05 Dec 2017, 08:33
Reviewer Update
I have not received an SMS from you on this specific contract, where did you send the message? Can someone call me on ********** 951