1 reviews | Active since Nov 2013
Incorrectly billed after upgrade
I upgraded my contract on ********** 506 as i was due for an upgrade, i did the application online and no where online nor a call from someone stated that i will still pay for the old device until the old contract expires. I am now being billed for the old device and i dont think its fair as i was not made aware of this because if i was aware then i would have waited until the term completed then upgraded. Vodacom i want my money back for the two months that you have debited me for the device and fix your system so that i get billed correctly from December. I have had so many problems with you and i honestly dont think its funny how you treat your "So called customers".
Contact me on ********** 951
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Beverley
Please be advised feedback has been sent to you via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
Dear Beverley
Please be advised feedback has been sent to you via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
