Incorrectly billed
On the 1st Feb I logged a query after I was incorrectly billed (2 calls to the callcentre and went to the vodashop closeby) and was advised escalation with turnaround time of 72 hours .
Called again on the 8 Feb ,spoke to Zainab who advised that no escalation was logged on the 1st ,and assured me that she will escalate again with another turnaround of 48 hours.
And went on promising a callback /email with escalation reference saying her team leader Charlie will also get back to me...Today its day 14 (working days) and still nothing
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Feb 2023, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2023, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
23 Feb 2023, 09:20Hi Vodacom,
Im still waiting for a feedback from Abongile Gungqwana ,my services are now suspended 😢 what an inconvenience. Spoke to her on the 15 and promised to resolve my issue and callback Monday..my issue has been pending since the 1st
Im still waiting for a feedback from Abongile Gungqwana ,my services are now suspended 😢 what an inconvenience. Spoke to her on the 15 and promised to resolve my issue and callback Monday..my issue has been pending since the 1st
's update23 Feb 2023, 09:20
Reviewer Update
Hi Vodacom,
Im still waiting for a feedback from Abongile Gungqwana ,my services are now suspended 😢 what an inconvenience. Spoke to her on the 15 and promised to resolve my issue and callback Monday..my issue has been pending since the 1st
Im still waiting for a feedback from Abongile Gungqwana ,my services are now suspended 😢 what an inconvenience. Spoke to her on the 15 and promised to resolve my issue and callback Monday..my issue has been pending since the 1st
's updateReviewer Update
23 Feb 2023, 14:56Yes I was contacted,and the lady promised to call me back before end of business today, as she still needs to investigate from her side
's update23 Feb 2023, 14:56
Reviewer Update
Yes I was contacted,and the lady promised to call me back before end of business today, as she still needs to investigate from her side
's updateReviewer Update
24 Feb 2023, 21:24Hi Vodacom,
Im still waiting for feedback from your upgrade department,the lady I spoke to on the 23 promised to call me back same day but haven't heard a word from her and my payment is due Tuesday..This is so frustrating 😔..can someone please get back to me.pleaseeeee
Im still waiting for feedback from your upgrade department,the lady I spoke to on the 23 promised to call me back same day but haven't heard a word from her and my payment is due Tuesday..This is so frustrating 😔..can someone please get back to me.pleaseeeee
's update24 Feb 2023, 21:24
Reviewer Update
Hi Vodacom,
Im still waiting for feedback from your upgrade department,the lady I spoke to on the 23 promised to call me back same day but haven't heard a word from her and my payment is due Tuesday..This is so frustrating 😔..can someone please get back to me.pleaseeeee
Im still waiting for feedback from your upgrade department,the lady I spoke to on the 23 promised to call me back same day but haven't heard a word from her and my payment is due Tuesday..This is so frustrating 😔..can someone please get back to me.pleaseeeee