1 reviews | Active since Nov 2012
Incorrectly billed 6 months in a row
I'm actually not sure what to do anymore. Vodacom has been incorrectly billing me for a promotion every month since April 2017. It's called "My Gig 1 PROMO Free for 3 Months".
I called the call centre the first 3 times it happened. Each person I spoke to reversed the amount and assured me it would not happen again (Guess what, it happened again). I've reported this issue on Hello Peter. And it still continues to happen.
Can someone advise me on how to make this error stop? How difficult can this be to fix?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Suchita,
Thank you for taking the time to respond to us.
Kindly note that the matter was addressed. Feedback was sent via sms to the number in question.
Regards
RO
Good Day Suchita,
Thank you for taking the time to respond to us.
Kindly note that the matter was addressed. Feedback was sent via sms to the number in question.
Regards
RO