Incorrectly Billed
I took a tablet on contract at Game stores, the contract read 500MB SmartTab 3 for R49.00 Top up on 3 March 2016. On March I realized that the line has been opened to make unlimited calls i called in and they couldn't find the problem I insisted until the problem was picked up that it is not a Top Up as it said,it was actually opened to make calls. I was very disappointed because this was not the agreement i signed for but they assured me that it is sorted. This month i was billed ridiculously i phoned the subscription line on 28 April the person who helped me agreed that i was incorrectly invoice and that Vodacom will refund me the money within 24 hours .On the 30 April I called in again because the guy promised to send me the Reference number but did not and a rude lady assisted. She told me I must go back to Game stores as they cannot help me, i have been billed correctly. The attitude of this lady doesn't qualify her to be in customer service. Since i couldn't be helped i went to my bank to reverse the debit order as i refuse to pay for something i did not contract for. My agreement with Vodacom for this contract is a debit order of R49.00 which the 500mb is a package and should i need airtime i will buy myself i never asked for any airtime nor smses. If Vodacom cannot assist me, it is better we cancel this deceiving contract. I refuse to be milked at my expense. They shouldn't falsely advertise things to lure customers if i knew i would pay R269 pm i wouldn't have taken this contract, cause this tablet is not worth my R269. Until vodacom decide to bill me as per our agreement i would keep reversing my debit order
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Best regards,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
