MN
Mpaballeng N
1 reviews | Active since Mar 2012
11 Apr 2019, 12:11
Incorrectly Billed
Please urgently advise for my contract. It’s a fixed payment for 24 months . Surprised this week when I got my April invoice with a different amount due. And amazingly when I call customer center they advised me that at any given point Vodacom can raise/adjust my supposed to be FIXED INSTALLMENT at anytime.
Please rectify this and send me an updated invoice, as I do not want to be debited an amount I did not agree to with you.
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Replies (2)
Vodacom's replyOfficial
11 Apr 2019, 12:18 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2019, 12:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Apr 2019, 14:46 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This changes was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This changes was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2019, 14:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This changes was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This changes was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Best regards,