TM
Thembisa M
1 reviews | Active since Jan 2019
05 Mar 2019, 09:58
Incorrectly billed
I was billed incorrectly my ref is A2-FDLF-TFR242 , Sonia Livesay sent me sms say my bill was correct I want clarity on that Jan my advance was 153 and I recharged 200 on the 25th Jan Feb my advance was 167 I recharged with275 why am I billed again for it?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Mar 2019, 10:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2019, 10:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Mar 2019, 13:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2019, 13:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
TM
Thembisa M's updateReviewer Update
05 Mar 2019, 14:09Sonia Livesey can you please call me stop sending me sms’’s about my bill I have statement infont of me I have been calling vodacom I need clarity pls
TM
Thembisa M's update05 Mar 2019, 14:09
Reviewer Update
Sonia Livesey can you please call me stop sending me sms’’s about my bill I have statement infont of me I have been calling vodacom I need clarity pls