INCORRECTLY ASSESSED - AND NO FURTHER ASSISTANCE IN CUSTOMER SERVICE

INCORRECTLY ASSESSED - AND NO FURTHER ASSISTANCE IN CUSTOMER SERVICE

ON THE 10/10.2022 I HAD TAKEN MY PHONE IN TO BE CHECKED AT VODACOM ZENITH DRIVE - IT SUDDENLY WENT OFF , NOT CHARGING OR COMING ON .

2 DAYS LATER I WAS TOLD IT WAS LIQUID DAMAGE - REDMI NOTE 10 PRO WITH WATERPROOFING OF SOME SORT . APPARENTLY DUE TO NO INSURANCE I WILL NEED TO PURCHASE A NEW DEVICE TO CONTINUE THE CONTRACT -WHICH MAKES NO SENSE MAINLY BECAUSE AS A RESPONSIBLE ADULT NO LIQUID CAME IN CONTACT WITH MY DEVICE.

I WAS NOT HAPPY AND MADE IT KNOW THAT I DONT ACCEPT THAT OUTCOME , I REQUESTED PICTURES PROVING THAT THERE IS LIQUID DAMAGE . AFTER 3 WEEKS NO REPLY - EVEN SENING EMAILS TO THEM RESULTED IN NO FORM OF COMMUNICATION WHATSOEVER - WHY HAVE A CUSTOMECARE EMAIL ADDRESS WHEN THEY DONT CARE FOR THE CUSTOMERS .

10/11/2022 I VISITED THE STORE CORNUBIA WHERE I HAD TAKEN THE CONTRACT FROM - FIND OUT WHY NO RESPONSE - THE GUY HAD NO VALID REASONS WHY WE DIDNT GET REPLIES . HE THEN GETS PICTURES SENT TO HIM - I REQUEST TO VIEW IT IN PERSON -UPON ARRIVAL THE TECH BRINGS THE PHONE OPEN TO SHOW ME SOME SORT OF DAMAGE THAT I STILL DONT ACCEPT - OVER THAT 4 WEEKS THAT THE PHONE WAS IN THEIR POSSESSION ANYTHING COULD HAVE HAPPENED AND THEY DIDNT HAVE ANY RECORD OF SENDING ME SMS , EMAIL OR EVEN A CALL TO LET ME KNOW WHATS THE WAY FORWARD . THEY EXPECTED ME TO ACCEPT MY PHONE IS NOT REPAIRABLE - AS THESE PHONES DONT HAVE SPARES AND ONLY WAY IS TO GET A NEW ONE . BEING A VODACOM CLIENT FOR SO MANY YEARS THEY STILL EXPECTED ME TO PAY FOR SOMETHING I DIDNT HAVE . BELOW IS THE FEEDBACK FROM VODACOM ; 'Good Morning

Job No: ***6 IMEI: ***

The device was booked in for "Not Switching on", Upon assessment undertaken at our Advanced Repair Centre (ARC) by Ronald Murivhami (Technician). The device was deemed Liquid Damaged which prevented the handset from switching on. The quotation generated by ARC to the amount of R3299.70 was to have the handset replaced. Please advise if you have the original quotation in the bag in which the device was collected in, If not I will have to rebook on the system to generate the quote again as the job was fully closed off.

N.B. Should you not have the quotation, I will supply a new quote of the original quoted amount.

Kind regards

Priyen Gounden''

I HAD TAKEN MY DEVICE BACK FROM THEM - THE GUY AT THE STORE SAID NOTHING CAN BE DONE - HOWEVER ONCE I GOT HOME I DECIDED TO CHARGE MY PHONE - AND GUESS WHAT .... IT CHARGED UP AND WORKING . THIS IS CLEARLY A FACTORY FAULT AND SHOULD BE REPLACED AS ITS STILL UNDER WARRANTY .... 'NOW- I WOULD LIKE TO KNOW HOW MANY PEOPLE TAKE THE WORD OF A TECH AT VODACOM AND LET THE DEVICE BE TAKEN AWAY AND NEW ONE PURCHASED AND THINKING ITS OUR FAULT ?

THEY NEVER SENT ME A QUOTE ON MY PHONE - BUT LET IT COLLECT DUST TILL I CAME THERE . '

WHAT GETS DONE NOW IS WHAT I LIKE TO KNOW??????