1 reviews | Active since Mar 2023
Incorrect Vodacom Fibre issued, almost 2 months still not assisted.
Towards end of January 2023, I wanted to cancel my fibre contract but the cancellation department convinced me to rather upgrade. So I upgraded, the upgrade comes with a new router which is perfect because my current router is not good enough. A router was sent to me but when I plugged it in it did not work. 02 February 2023, I called Vodacom Fibre for assistance and they discovered that the router they sent to me is incorrect, it’s not compatible with OPEN SERVER. A SR was logged in and escalated. I’ve been calling every week, new SR number issued and escalated. I’m referred to and fro from each department, no one is taking responsibility to assist me. Till today I’m still sitting with a router that is incorrect because of Vodacom and NO one is willing to assist me for a service that I diligently paying for each month without fail. In summary: I spoke to. : 1. Sinethemba on 02 February 2023 2. Nolwazi on 08 February 2023 3. Nosipho on 15 February 2023 4. Sonto on 23 February 2023 (She’s the consultant from the cancellation department that convinced me not to cancel my Fibre contract) 5. Zahida on 27 February 2023 6. Raeesa on 9 March 2023 7. Lizeka on 9 March 2023 8. Divine on 15 March 2023
None of these people from Vodacom Fibre were able to assist me.
Very disappointed with Vodacom, after all the years I’ve been with them this is the first. Bad service at its best and none of them cares.
I can confirm that the router was collected from my home.
But there’s no direction from Vodacom as to what’s the next step moving forward. Now that the incorrect router has been collected, will Vodacom issue a correct router to my place and when?
I have not received any communication by means of a call or email from Vodacom after the router was collected.
Vodacom picking up the incorrect router from my place only solve a small portion of the problem, I’m still without a router after I upgraded in January 2023…? I’m still not getting decent proper assistance.
I can confirm that the router was collected from my home.
But there’s no direction from Vodacom as to what’s the next step moving forward. Now that the incorrect router has been collected, will Vodacom issue a correct router to my place and when?
I have not received any communication by means of a call or email from Vodacom after the router was collected.
Vodacom picking up the incorrect router from my place only solve a small portion of the problem, I’m still without a router after I upgraded in January 2023…? I’m still not getting decent proper assistance.