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jseager J

1 reviews | Active since Jan 2017

19 Aug 2026, 14:06

Incorrect Vodacom debt handed over to debt collectors

At the end of my Vodacom contract in 2024, I went on to 'pay as you go'. Around September '25 I arranged for my number to be ported to Afrihost. This was done and I have been using this service provider since November '25. I have been receiving emails, phone calls and SMSs from Burnard Raaf and Associates advising that I have an amount of over R1 000 due for unpaid invoices and legal fees. I have not received said invoices, and there should be nothing owing because I was on 'pay as you go'.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2026, 08:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team