Incorrect upgrades and PATHETIC SERVICE

I did an upgrade over the phone and the upgrade was processed incorrectly. Ref ***. Was promised the phone calls were going to be listented to and feeback would be 3 to 5 working days. Ive received no feedback and when i called today the consultant cannot find a single note on my query!!!!!

As soon as I can im moving my business - I have Vodacom business lines too

This is POOR customer service and fustrating