JB
Jannie B
1 reviews | Active since Sept 2023
19 Sept 2023, 14:38
Incorrect upgrade fee
In April 2023, I have completed an online upgrade, where Vodacom do not charge a upgrade fee. Since May 2023, I have been phoning the call center to reverse the upgrade fee that they app**** to my account. I have logs of phone calls, with all the agents working on this, and getting through to someone that can help, is impossible. I have even logged a cancelation request, that nothing came from.
I really do not know what else to do.
I am receiving sms's that my account is in arrears for months now.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Sept 2023, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2023, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Sept 2023, 09:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we processed the credit for the upgrade admin fee charged. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we processed the credit for the upgrade admin fee charged. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2023, 09:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we processed the credit for the upgrade admin fee charged. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we processed the credit for the upgrade admin fee charged. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
JB
Jannie B's updateReviewer Update
04 Oct 2023, 08:48Marlin phoned me on 2023-09-21 from Vodacom, and said that his department can fast track the reversal of the upgrade fee, that was charged incorrectly. However, I still do not see it on my latest invoice or on the app anywhere. Still waiting I assume, as it did not take 48 hours as mentioned.
JB
Jannie B's update04 Oct 2023, 08:48
Reviewer Update
Marlin phoned me on 2023-09-21 from Vodacom, and said that his department can fast track the reversal of the upgrade fee, that was charged incorrectly. However, I still do not see it on my latest invoice or on the app anywhere. Still waiting I assume, as it did not take 48 hours as mentioned.