SZ
Sibongile Z
1 reviews | Active since Apr 2010
14 Jan 2020, 18:42
Incorrect Upgrade Date
I upgraded my phone contract in 2018 however when I check when my next upgrade is on line, it says 2022 April. This is obviously incorrect. How do I fix this.
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Replies (2)
Vodacom's replyOfficial
15 Jan 2020, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2020, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2020, 16:42 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the term dates has been amended and query resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2020, 16:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the term dates has been amended and query resolved. Regards Consumer Website Team
Best regards,