LK
Lucia K
1 reviews | Active since Dec 2018
20 Oct 2019, 18:16
Incorrect Upgrade Contract
I upgraded for a Smart S in August 2019 with an call recording for R509,00 every month, when my September invoice come Vodacom charged me an amount of R1487,00 which I did not agree on and a Smart M contract I have been fighting and phoning up an down since September up to today and no one seems to assist or resolve my problem, I revised the payment because that was not what I agree on Vodacom rewards department service is very very bad All I want is for the my contact to be the Smart S and the correct amount be deducted from my account
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Vodacom's replyOfficial
21 Oct 2019, 11:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2019, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,