Hellopeter
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1 reviews | Active since Oct 2016

24 Jan 2024, 08:15

Incorrect upgrade and showing service

Vodcom has by far the worst service that I have ever experienced. They incorrectly upgraded my account to a data only contract. I have contacted them several times, spoke to several managers and they are still unable to resolve and I am still unable to make any calls. They have over debited my account for a service that I am not receiving. They are literally a bunch of *******.

0
Replies (3)
Vodacom
Vodacom's reply24 Jan 2024, 12:22
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
's update25 Jan 2024, 06:56
Reviewer Update
As expected no one has contacted me and I am still unable to make any calls.
Vodacom has become arrogant and totally ignores customer service and just bills the as they feel.
The shocking service continues
's update25 Jan 2024, 08:28
Reviewer Update
Why are you unable to make contact with me after me calling your Callcentre several times
You have my number which I have paid for and unable to use
Please call me as this is now becoming ridiculous