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Sugen C
1 reviews | Active since Aug 2019
18 Aug 2020, 12:52
Incorrect Upgrade and Products
I upgraded my Vodacom contract, which was supposedly through Bytes. Firstly, the contract amount differs from what I agreed to and there was insurance etc. which was added on, without my consent. I have been trying to get this resolved for the passed few months, but to no avail. Vodacom staff are unable to assist. How do I get hold of the call recording and have this matter resolved?
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Replies (3)
Vodacom's replyOfficial
18 Aug 2020, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2020, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Aug 2020, 15:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Vodacom's reply28 Aug 2020, 15:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
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Sugen C's updateReviewer Update
07 Dec 2020, 12:06Contact was made, but the issue around contract cover and accidental damage insurance is still reflecting on my statement, meaning that I am still paying for products which I did not agree to.
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Sugen C's update07 Dec 2020, 12:06
Reviewer Update
Contact was made, but the issue around contract cover and accidental damage insurance is still reflecting on my statement, meaning that I am still paying for products which I did not agree to.