TL
Tshepo L
1 reviews | Active since Dec 2023
02 Dec 2023, 09:38
Incorrect upgrade and no service reception on sim card
Wanted to cancel my data plan with Vodacom, and an agent told me not to, there is a package that I can get with better benefits, but not mentioning that they will be changing my SIM card from a normal sim to home internet sim. I had more than 300GB before the upgrade took place. Now my SIM card doesn’t have network, I spent 3 and half hours yesterday at the Three rivers branch, just for them to raise a service request that could take them less than 5 minutes to raise it. Given this ref:*** saying this will only be done in less than 24hours. Called customer service today to follow up, they said the issue will be resolved probably on Tuesday. With this being said, I now have to pay a higher billing that wasn’t called by me, but by the agent. I need to work, it’s been 4 days now with no internet nor service on my sim. But Vodacom is very fast when it comes to running their debit orders. They convert me to home internet but they not even sending a router to support this system. I’m very disappointed in Vodacom and who ever raised this upgrade ***.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Dec 2023, 09:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
TL
Tshepo L's updateReviewer Update
04 Dec 2023, 10:13Hi,
I am not sure as to how your consultant is going to contact me, since my SIM card doesn’t have any service to it.
May you contact me on my alternative number, the 078 number.
I would appreciate if this could be resolved today.
Kind regards
I am not sure as to how your consultant is going to contact me, since my SIM card doesn’t have any service to it.
May you contact me on my alternative number, the 078 number.
I would appreciate if this could be resolved today.
Kind regards
TL
Tshepo L's update04 Dec 2023, 10:13
Reviewer Update
Hi,
I am not sure as to how your consultant is going to contact me, since my SIM card doesn’t have any service to it.
May you contact me on my alternative number, the 078 number.
I would appreciate if this could be resolved today.
Kind regards
I am not sure as to how your consultant is going to contact me, since my SIM card doesn’t have any service to it.
May you contact me on my alternative number, the 078 number.
I would appreciate if this could be resolved today.
Kind regards
TL
Tshepo L's updateReviewer Update
05 Dec 2023, 11:09I’m still disappointed in Vodacom’s service.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
TL
Tshepo L's update05 Dec 2023, 11:09
Reviewer Update
I’m still disappointed in Vodacom’s service.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
TL
Tshepo L's updateReviewer Update
05 Dec 2023, 11:32I’m still disappointed in Vodacom’s service.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
TL
Tshepo L's update05 Dec 2023, 11:32
Reviewer Update
I’m still disappointed in Vodacom’s service.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.
They sent me a private reply message saying that they have resolved my issue, but all they did was to hit a resolve button on my query and reopened a different service request *** to do the same thing.
I didn’t want an upgrade anymore, just wanted them to reverse the mess they did, but no we are played as fools by this network provider.
My alternative number is not Vodacom, I am using my airtime to follow up with them.
They keep on mentioning “Back office” needs to resolve this issue. We cannot even have contact with this Back Office people to understand what is happening.
This is really frustrating, I cannot work, but come month end they will know when to debit my account. I have lost days without generating income. Being told that my issue will be resolved in the next 24 hours. Vodacom is taking people as fools to be honest.
I need someone from “Back Office” to call me now, and have the matter resolved immediately.
I think I need to cancel this overall. We are fools in this game.