Incorrect upgrade and delivery address

Good day

I have bee struggling with this issue for almost a week now without any joy.

Near the end of August I wanted to cancel my data contract. The telephonic consultant the persuade me to upgrade to a 5GB contract with a new router.

On that conversation I gave my correct delivery adress.

A few days later a got an sms to confirm my upgrade and delivery adress. However the adress was wrong. I noted it on my feedback.

Vodacom phoned me and I once again gave my correct adress. Needless to say my wrong adress still went through to the courriers.

I have since struggeld to get this fix. I went from pillar to post via phone o Thursday 30 August. Nokulunga from ********** assured me it was now fixed and my parcel would be delivered on Monday.

This was not done.

On Monday 3 September Nkateko from ********** assured that it will now be fixed and once again it was not.

To add to this, I have now seen that I do not have 5GB of data as was promosided when I upgraded.

I have spend more than 2 hours on the phone with Vodacom to adress this and its still not fixed. Please provide me with details to escalate this to a higher lever as this is unacceptable!

Kind regards Rina Peach