JVVF
Jacoba Van Vuuren Fourie
1 reviews | Active since May 2018
21 May 2018, 13:33
Incorrect upgrade!
After about a week and a half of phoning, I eventually got my upgrades. Thanks Vodacom! The problem is, I did not get my free gift with my red contract package,as it was stated in the deal I upgraded for. Vodacom, where is my blue tooth headset? On my second upgrade, I received everything, thanks. BUT why do I have to pay for a FREE phone in the deal on the red contract package? It is part of your deal, where it is free? Why bill me more than R500 for it?
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Vodacom's replyOfficial
21 May 2018, 15:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 May 2018, 15:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,