Incorrect unpaid d/o

<p>On the 12/07/2017 I queried with one of your consultants why my d/o wasn't deducted, instead I just got confirmation that it was unpaid. I had a balance of R782.14 in my account, my d/o with your company is R708.50 so my d/o should've successfully went through. Instead I was charged an unpaid fee of R5 by my bank for a d/o that wasn't submitted and which I had funds for. I sent an email with my bank statement to the supervisor ********** to query this because I told the consultant that I wasn't going to pay for the exhuberant unpaid fee that Vodacom charges when I had the money in my account. (Why is your reversed d/o fee so high as well?) I never did get feedback from the consultant, I was hospitalised so I never did follow up on my side too. To my suprise this morning I got a notify sms from my bank for Vodacom's d/o which went on the 6th (my d/o date is on the 7th) for an amount of R807 meaning I've been charged the unpaid fee. Why? On top of that you debit my account on the 6th which is not my requested d/o date with you so had you not found funds, was I going to pay for that reversal as well? This is a monthly problem as well, my d/o hardly goes through on the requested date, most of the time, it goes a day after. Can you please look into this as I'm not going to pay an unpaid fee for a d/o that I had funds for and would like this to be credited back to me plus the unpaid fee that my bank charged me.</p> <p>My account number is I ********** 2.</p>