PT
Palesa T

1 reviews | Active since Jan 2018

30 Nov 2020, 16:41

Incorrect Term date - Being Refused to cancel 2GB Data Contract

I've never in my whole life experienced a business that bullies it's customers they way Vodacom does. Been asking them to cancel my 2GB data contract for over 2 years now and I've been advised that I cannot.

I have supp**** proof and solid evidence to numerous agents I've been speaking to and they all insist that the contract term is captured correctly. I'm being forced to continue paying for a contract I do not want - who pays R110.00 for 2GB data when they can get 10GB for R135??? Does not make any financial sense at all

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2020, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PT
Palesa T's update04 Dec 2020, 11:28
Reviewer Update
Thank you very much Vodacom for resolving my long standing issue.