PT
Palesa T
1 reviews | Active since Jan 2018
30 Nov 2020, 16:41
Incorrect Term date - Being Refused to cancel 2GB Data Contract
I've never in my whole life experienced a business that bullies it's customers they way Vodacom does. Been asking them to cancel my 2GB data contract for over 2 years now and I've been advised that I cannot.
I have supp**** proof and solid evidence to numerous agents I've been speaking to and they all insist that the contract term is captured correctly. I'm being forced to continue paying for a contract I do not want - who pays R110.00 for 2GB data when they can get 10GB for R135??? Does not make any financial sense at all
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
01 Dec 2020, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PT
Palesa T's updateReviewer Update
04 Dec 2020, 11:28Thank you very much Vodacom for resolving my long standing issue.
PT
Palesa T's update04 Dec 2020, 11:28
Reviewer Update
Thank you very much Vodacom for resolving my long standing issue.
