Incorrect suspension

My account had been suspended by fault of Vodacom. An Agent contacted me to change my data package on my phone to a 1gig, without telling me that there would be a migration fee of +-R355. The 22nd I had a call from VNN Debt Collect saying I owe Vodacom R3200 on which I told the lady that I pay the account monthly, every month and have not failed on my payments. She then hanged up and send me a sms saying I made an arrangement for the next 9months to pay of R350 per month. I then called the sms ref and phone number of VNN to complain to the wrong info stated on the sms received, on which they said they have to note something on the outstanding account. Then last week Monday afternoon my phone was suspended without any notification or sms nothing,,,, We then raised a mess with TOBI on which they called us back and this is how we learn of the migration fee. They then promised to reverse it and to open my account, and this would have been done in 20 mins, I waited and waited, turned the phone on and off and nothing. I then called again last week Thursday given then enough time to correct this error/mistake. The lady then told me that they will credit me and turn the phone back on. WELL it is Monday today and nothing had been done. We called again and the same story no I need to speak to the Billings department.. I cannot use my lunch time struggling to get someone to take my call and sort this out, as you wait a while for someone to answer then it is the wrong person or department and they cannot assist you.. This the sms I received after a spoke to someone Monday late afternoon that promised they will sort this- Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.