JS
Johan S
1 reviews | Active since Mar 2012
02 Feb 2019, 09:21
INCORRECT STATEMENTS AND CONTRACT COMPLIANCE
FOR THE LAST FEW MONTHS WE EXPERIENCED THE FOLLOWING ANOMALIES ON OUR VODACOM ACCOUNT;
1. HIGHER VAT RATE CHARGED.........WAS EVENTUALLY REVERSED 2. CALLER ID CHARGED...... YET ALREADY INCLUDED IN CONTRACT PRICE..........REVERSED 3. MONTHLY AIRTIME NOT UPDATED AS PER CONTRACT..............AWAIT UPDATING.
IT IS EVIDENT THAT VODACOM ACCOUNTS/COMPLIANCE MUST BE CAREFULLY CHECKED EACH MONTH.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2019, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2019, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Johan S's updateReviewer Update
06 Feb 2019, 09:11For convenience we have 3 contracts under my wife's name. The problem that we have is on my cell number, yet Vodacom refused to discuss the problem with me....they insist to speak only with the account holder for security reasons(sic). The problem is from Vodacom's side, not from our side....so what security? Vodacom also did not respond to my email where full details were disclosed....only an automated reply.
JS
Johan S's update06 Feb 2019, 09:11
Reviewer Update
For convenience we have 3 contracts under my wife's name. The problem that we have is on my cell number, yet Vodacom refused to discuss the problem with me....they insist to speak only with the account holder for security reasons(sic). The problem is from Vodacom's side, not from our side....so what security? Vodacom also did not respond to my email where full details were disclosed....only an automated reply.